Privacy Policy
We only ask for the information we need to help you — and we never sell it. This page explains, in plain language, what we collect, how we use it, and the choices you have.
Jay & Beee Multi-Service Help Center ("Jay & Beee," "we," "us") respects your privacy. The short version: we collect only what we need to answer you and provide the service you ask for, we keep it secure, we never sell it, and you can ask us to correct or delete it at any time.
Who we are
Jay & Beee LLC, doing business as Jay & Beee Multi-Service Help Center, is a home-based, appointment-only business in Union, New Jersey, serving Union and Essex County by mobile and virtual appointment. You can reach us using the contact details at the bottom of this page.
What we collect
We collect information you give us directly when you fill out a form, chat with our assistant, book an appointment, call, text, or email us. That can include:
- Your name and contact details (phone, email)
- The service you are asking about and the message you send us
- Your preferred language
- Documents or details you choose to share so we can complete a specific task you requested
- Basic technical information your browser sends when loading the site (such as general device and connection data) to display and secure the website
You decide what to share. You can always call or text us instead of using a form.
How we use your information
We use your information only to help you, including to:
- Reply to you and give you a free quote
- Provide the service you requested
- Communicate about your request, appointment, or order
- Keep ordinary business records required to run our business
We do not sell or rent your personal information, and we do not use it for unrelated advertising.
How our intake & chat work
When you send a request through our website form or our "Chat with JB" assistant, your message is handled by our automated intake assistant, which helps detect your language and sort your request to the right service. A real person — Jay or Beee — reviews requests before any reply is sent, and your information is stored in our private business records. Our assistant is a helper for organizing requests; it does not make decisions about your services on its own.
Tools & partners we rely on
To run the website and serve you, we use a small number of trusted service providers. They process information on our behalf, only as needed to provide their service:
- Appointment booking & scheduling — to let you book a time online
- Website hosting, security & web fonts — to deliver and protect the site
- Our chat & automation assistant — to receive and organize your request
- Secure record storage — to keep your request and our notes private
- Print & product partners — only when you order a custom product, and only the details needed to fulfill your order
We share only what is necessary, and we never sell or rent your data to anyone.
Sensitive documents
For services such as immigration, healthcare, and government benefits, you may share sensitive documents so we can complete an administrative task you requested — for example typing, scanning, organizing, or uploading forms. We use those documents only to perform that task, we keep them only as long as needed, and we handle them with care. This support is administrative only; we are not a law office and do not provide legal advice.
Cookies & browser storage
Our website saves one small item in your browser to remember your chosen language so the site loads the way you prefer. We do not use advertising trackers or sell browsing data. You can clear this at any time in your browser settings.
How long we keep your information
We keep your information for as long as needed to provide the service you asked for and to meet normal business and legal record-keeping needs. When it is no longer needed, we delete or securely dispose of it. You can ask us to delete your information sooner, and we will do so where we are not required to keep it.
Your choices
You are in control of your information. You can:
- Ask for a copy of the information we have about you
- Ask us to correct or update it
- Ask us to delete it
- Opt out of any marketing messages at any time
To make a request, just call, text, or email us using the details below.
Children's privacy
Our services are intended for adults and the families and businesses they represent. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will remove it.
How we protect your information
We use reasonable measures to protect your information and limit access to the people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we treat your paperwork and your privacy with the same care we would want for our own.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "last updated" date at the top of this page. Significant changes will be reflected here, so we encourage you to review it occasionally.
Contact us about your privacy
Call or text
This Privacy Policy is available in English, French, Spanish, and Haitian Creole. Use the language buttons at the top of the page. · Règleman sou vi prive sa a disponib an Anglè, Franse, Panyòl, ak Kreyòl Ayisyen.
Ready when you are
Book a free consult or call us. Tell us what you need and we'll handle the rest.